Frequently Asked Questions
How do I place an order? You can call, 801-266-2001 or email us at specialtylinens@gmail.com. If you are working with a planner or a venue they will most likely order your linens for you.
Is there a minimum order requirement? No, you can order as little or as much as you need!
Can I see samples before placing an order? Of course! You can come to our showroom in Murray and see everything in person or your venue will have samples as well.
Do I need an appointment to come look at linens? No, you can stop in anytime Monday through Friday from 9am-4pm.
How far in advance should I order my linens? 3 weeks in advance is ideal. But we are happy to take your order anytime!
Do you require a deposit? Yes, on individual orders we require a 50% deposit.
When is final payment due? Final payment is due one week before the event.
Do you offer delivery and pick up services? Yes, if you are having your event at one of our regular venues we do deliver and pick up. Individual orders can be picked up and returned to our office in Murray.
Can I pick up and return linens myself? Yes, if you are an individual not going through one of our planners or venues you can pick up and return yourself.
What areas do you serve? We serve the greater Wasatch Front.
Do I need to wash the linens before returning them? No, they do not need to be washed but we love if you shake them out. We take care of the washing for you!
What if the linens are stained or damaged during my event? We have never had an issue with staining. But if a linen is damaged, you will be notified and a replacement invoice will be emailed to you. You are responsible to pay for any damaged linens.
Can we use real candles on your linens? Technically yes, but if any wax gets on the linens there is a $25.00 wax removal fee per linen.
What is your cancellation policy? We are flexible and ask that you just let us know as soon as possible if your event has been cancelled.
Can I make changes to my order after booking? Yes, absolutely. We understand that changes are part of planning an event.
Do you offer refunds or credits for unused linens? No. Linens are held and cannot be rented to anyone else. So even if you don’t use your linens you will be charged for anything that left our warehouse. Think of it this way way if you rent a car but don’t drive it you still have to pay for the rental.
Do you offer set up or breakdown services? Generally no, but under certain circumstances we can for a fee.
Can I rent linens for multiple days? Yes, certain charges may apply depending on how long the rental period is.
Do you only rent linens or can I purchase linens? We only rent linens. But for certain circumstances we have helped accommodate the purchase of linens.